Digital conversion solutions for tourism

In the first months of 2020, the outbreak of COVID-19 has affected many countries, including Vietnam. The government and the business community have actively joined hands, trying to control the spread of the disease. However, the COVID-19 pandemic has caused serious damage to the economy, especially the tourism and service industries.

So how can technology help with this situation?

In the context of the COVID-19 epidemic affecting Vietnam and the world, making tourism activities and services stalled. This poses a big challenge for tourism businesses to have solutions to adapt and recover. In order to promote tourism to restart, it is necessary to quickly renovate, adapt, and increase the use of information technology applications in understanding tourists’ needs, exploring tourist markets, and new products via the internet to gradually restore tourism in a safe and effective manner. The introduction of information technology applications in tourism activities contributes to the introduction and popularization of safe destinations, these are solutions to soon recover and become a driving force for the tourism industry to pass the time crisis now.

By offering solutions and smart devices applying information technology to put into service in the tourism industry today, helping to support the restoration of tourism activities; digital conversion methods for tourism; new development directions and business models; introducing technological solutions of prestigious corporations and enterprises; new technology solutions and business models …

Why we should develop a Travel Chatbot Application?

Does your organization spend a huge amount of time, energy and money on training customer service employees? If yes, there is now a better way to reduce that cost. AI Chatbot can minimize your business efforts and help you build a better customer service process. The chatbot helps your customers get answers from your company without the added expense of a new customer service team member.

Improve engagement: Travel bots can give customers recommendations, transactions and so on with all available time. 

Increase revenue: Research by Google shows that 69% of business travelers and 65% of holiday travelers go online for travel planning. It also says that 92% of millennials find live chat engaging and 23% of them are predicted to travel and spend $1.4 trillion by 2020. This is a good opportunity for revenue growth through travel chatbot. 

Saving time and cost:  With the power of artificial intelligence, chatbots are able to solve and handle complex problems from many customers at the same time. 

Get valuable data: Throughout recording each conversation with customers, Chatbots can give customer’s insights then companies can send personalized marketing messages. 

Advantages of AI chatbots

For users:

  • It can provide immediately the necessary information such as weather, beautiful place, recommendations, flights, rooms,…to customers. 
  • Feeling support 24/7, get helpful information. 
  • Get respond quickly.

For companies:

  • This service helps them reduce costs. Chatbot eliminates the need for labor during an online interaction with customers, thus prevent the fear of pandemics.
  • Furthermore, chatbot monitors consumer data and gain their insight.
  • InApps made TravelBot as a chatbot mobile application based on Google’s own Flutter & DialogFlow technologies. This application basically solves queries related to finding good places anywhere. This app uses Flutter, the latest technology in mobile app development, so it is compatible with both Android and iOS devices. 

Chatbot development services in Vietnam

InApps Technology made “Travelbot”, which has run as a successful AI chatbot application about travel and tourism. This application basically solves queries related to finding good places in VietNam.

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