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In this interview with Jennifer Tejada, CEO of PagerDuty, recorded live at PagerDuty Summit 2017, she discusses the new and emerging challenges in streamlining operations. Team members must play new and yet-to-be-defined roles in improving IT to better deliver value to the customer, she explained. Tejada also spoke with us about her own customer success stories and also about the extent human beings need to be involved in driving the commitment to DevOps.
4:15: Reinventing business models and tipping the scales toward digital transformation.
8:51: KPIs, performance signals and events, and addressing issues before tickets actually begin.
12:33: How PagerDuty is using machine learning and AI in DevOps.
17:05: Addressing the need to bring data scientists into one’s organization.
21:38: Engineers not wanting to be sold to and the responsibility of software developers to procure new technology.
31:08: Creating new endpoints and beginnings in the technology industry through innovation.
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