October 21, 2020
AI or Artificial Intelligence is defined as “A computer program designed to simulate conversation with human users, especially over the Internet”.
AI Chatbot promises not only to minimize your business efforts and help you build a better customer service process but also to bring the transformational positive changes for the social good or threatens its very existence to supplant humanity in the most malignant way!
Moving forward to a new year in a few months, InApps collects and would like to introduce the Top 3 Artificial Intelligence (AI) trends to watch out for in 2021. These have the potential to hit great innovation in the future.
It’s one of the most disruptive AI technologies that help in performing repetitive manual tasks. It can efficiently perform a high-volume, repetitive task on the desktop without creating any mess.
The work might be of invoicing a client. For it, the robot opens email via RPA, copy the given data into a CRM database and then collect data from another related database. It replies to that client with new data. Besides, it can perform the given task multiple times in a day and saves human’s time to do some other productive task.
Robotic Process Automation is a robot that works on using software for performing repetitive manual tasks. If there is something beyond the knowledge of robot, it notifies its owner to step in. in a nutshell, RPA performs the mundane task and give time to people for more exciting work.
RPA would be in use in billing, invoicing, payroll processing, extracting data, tracking, and shipment scheduling. It’s also known as Hybrid Workforce that shows the collaboration of human workforce with robots.
However, the RPA system cannot eliminate the need for humans. The combination of humans and technology helps in providing better services to clients and allowing humans to focus on complex tasks.
AI is already helping the healthcare industry to a great extent with high accuracy, but further advancements will surprise everyone. AI developing companies are struggling hard to create advanced tools for enhancing the health industry’s capabilities—AI-inspired humans in recovering patients from recent pandemic COVID-19.
Big Data was used to identify COVID Patients and significant hot spots. Moreover, researchers developed thermal cameras and smartphone apps for measuring the temperature of individuals and collecting data for healthcare organizations.
AI can help healthcare department in many unique ways by using data analysis and predicting different results. AI and ML tools provide insights about human health and also suggest preventive measures to stop the disease spreading. There is another AI trend; AI Watches that can help doctors to track their patient’s health remotely.
The use of advanced AI tools will collect and analyze a wide range of data sets. It will fetch information from news, blogs, websites, and stories to identify all threats. As it collects more data, the system will become more precise.
In 2021 and beyond, digital data will be at more risk to be hacked and vulnerable to phishing attacks. AI and advanced technologies will provide support to the security department against malicious activities in every field.
AI will help to prevent cybercrimes in future with enhanced enterprise cybersecurity measures. The AI-supported system will spot fake digital activity or transactions that follow criminal patterns.
Its preventive alarms will protect sensitive data information from data hacking firms. Furthermore, it will take only a few seconds to detect any threatening activity, including suspicious IP addresses.
It allows security dealers to respond to these activities faster than usual. Because of its high efficiency and advantages, the demand for AI in cybersecurity will rise in 2021.
The main purpose of AI chatbot is to save time and effort. Chatbots send and receive messages through artificial intelligence, not manual working. Therefore, managers will have time to arrange for other aspects.
Customers are bored with auto call and many steps to be connected with the people they need. Chatbots can approach with a number of customers with agility. Using chatbots you can create personalized digital experiences for your users.
According to Graham Charlton – Consultancy, 83% of online shoppers need support during their online journey. In online situations, chatbots can support real-time as sales positions in real stores.
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InApps – well-known as the Clutch’s Leader in Asia and The world’s top 50+ mobile app development company in 2020, made “Travelbot”, which has run as a successful AI Chatbot application about travel and tourism. This application basically solves queries related to finding good places in VietNam.
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Customer satisfaction is the priority: By business, weekly and monthly meetings, we immediately give customer problems in 80% of meeting to find solutions within 24 hours.
Due to the lower tax and cost, we can optimize the cost in Vietnam as well as re-use our experience in previous projects to reduce costs but still ensures the quality.
Our Talent is systematically trained and must pass 2 difficult interviews & testing before starting a client’s project to ensure each developer is a combination of: “Consulting + Solution + Care”
As most of our clients are from UK/US/Europe, we focus on recruiting candidates with good English communication skills to support customers and avoid misunderstandings.
We prioritize building an experienced team that accounts for a high proportion to meet their expectations. Even for the freshers, they also come from top universities or studying abroad.
We focus on clear transparency in communication and discussions to achieve long-term cooperation goals.
[Source: Author Rida Nasir – thinkml.ai]
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