Digital Transformation is about using digital and technologies to create new or modify existing business processes, culture, and customer experiences. This is a bridge, which connects all parts in one business with multiple connected intermediary goals.
According to the Altimeter Group, companies have applied a digital transformation that can increase their market share and revenue, customer engagement and higher employee satisfaction.
Now, we can use digital transformation, not stickies or handbook to plan our business. But when we move traditional roles to digital transformation, it is not easy. We can imagine that, if your staffs are get used to the old working way that they do every day, they would not like to change. Furthermore, changing the business process needs time and effort, but how do we know whether it is good or bad? Let move to the next part!